Vortex appliance repair
Terms & Conditions
1. Scope of Service
1.1 Services Offered – We provide domestic appliance repairs, diagnostics, and maintenance. Repairs are carried out based on a professional assessment of the fault.
1.2 Limitations – We do not provide installation services unless agreed separately. Repairs are limited to the diagnosed issue unless additional faults are identified.
1.3 Service Area – Our services are available within our designated service locations.
2. No Fix, No Pay Guarantee
2.1 Applicable Conditions – Customers will not be charged for the repair if our technician is unable to fix the appliance due to technical reasons.
2.2 Exclusions – The No Fix, No Pay Guarantee does not apply if:
The appliance is deemed beyond economical repair.
The customer declines the repair due to cost or other reasons.
The repair requires replacement parts that are unavailable, either temporarily or permanently.
The appliance is functional but not performing optimally due to age, wear, or design limitations.
A call-out and diagnostic fee still applies, as it covers the technician’s time and assessment.
3. 6-Month Repair Warranty
3.1 Coverage – All completed repairs are covered by a 6-month warranty on parts and labour, starting from the repair date.
3.2 Warranty Inclusions – If the same issue recurs within 6 months, we will return and fix it at no additional charge. If a replacement part we fitted fails, we will replace it free of charge (subject to manufacturer warranty).
3.3 Warranty Exclusions – This warranty does not cover:
New faults unrelated to the original repair.
Damage caused by misuse, power surges, or external factors (e.g., plumbing issues, electrical faults).
Repairs carried out by a third party after our service.
Appliances that are nearing the end of their lifespan, where performance may naturally decline.
3.4 Warranty Claim Process – The customer must report the issue within 6 months. We will assess whether the fault is related to our original repair.
4. Payments & Charges
4.1 Call-Out & Diagnostic Fees – A call-out and diagnostic fee applies for all visits and is payable even if the customer chooses not to proceed with a repair.
4.2 Repair Costs – Customers will receive a quote before proceeding with any repairs. Once approved, payment is required upon job completion.
4.3 Parts Payment – If a repair requires replacement parts, the customer must pay for them in advance. Parts orders are non-refundable.
4.4 Payment Methods – We accept payments via cash, card, or bank transfer. Invoices must be settled immediately unless otherwise agreed.
5. Cancellations & Rescheduling
5.1 Customer Cancellations – Customers must notify us at least 24 hours in advance to cancel or reschedule an appointment. Late cancellations may incur a fee.
5.2 Technician Delays – While we aim to meet scheduled appointments, unforeseen circumstances (e.g., traffic, prior job delays) may cause slight adjustments. We will inform the customer in such cases.
5.3 Non-Attendance by Customer – If our technician arrives and cannot access the property (e.g., no one is home), a £25 non-attendance charge will apply.
6. Liability & Limitations
6.1 Customer Responsibilities – The customer must ensure clear access to the appliance and inform us of any known issues affecting repairs (e.g., past damages, manufacturer defects).
6.2 Damage to Property – While our technicians take great care, we are not responsible for any incidental damage caused by pre-existing conditions (e.g., fragile plumbing connections).
6.3 Data Loss & Settings – Some repairs may require resetting the appliance’s settings. Customers are responsible for backing up any data where applicable.
6.4 Exclusion of Liability – We are not liable for consequential losses, indirect damages, or appliance replacement costs if repairs are unsuccessful.
7. Special Conditions for Spare Parts & Repairs
7.1 Parts Availability – If required spare parts are unavailable, we will inform the customer of alternative options. The No Fix, No Pay Guarantee does not apply in such cases.
7.2 Reconditioned & Aftermarket Parts – If a specific manufacturer part is unavailable, we may offer reconditioned or compatible alternatives, subject to customer approval.
7.3 Non-Returnable Parts – Once ordered, parts cannot be returned or refunded unless defective.
8. Complaints & Dispute Resolution
8.1 Customer Complaints – If you are dissatisfied with our service, please contact us within 7 days of the repair. We will investigate and aim to resolve the issue promptly.
8.2 Dispute Resolution – In case of unresolved disputes, mediation may be used before further legal action.
9. Privacy & Data Protection
9.1 Customer Information – We collect customer details solely for service purposes and do not share data with third parties.
9.2 Communications – By booking a repair, customers agree to receive relevant service updates via phone, SMS, or email.
10. General Terms
10.1 Agreement to Terms – By booking a repair with Vortex Appliance Repair, the customer agrees to these Terms & Conditions.
10.2 Amendments – We reserve the right to update these terms without prior notice. The latest version will always be available on our website.